Terms & Conditions

Love Lace Lingerie Online Shopping are completely dedicated to your total satisfaction.

Love Lace Lingerie Online Shopping is owned and operated by Love Lace Lingerie.

This website and its content is copyright of Love Lace Lingerie - © 2007. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following :

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only

  • You may copy the content to individual third parties for their personal use.

  • You may only do so without acknowledging this website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We currently only accept payments for deliveries to United Kingdom customers ONLY.

Payment will be made to 'Simple Creative Solutions Limited'

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

CURRENTLY - WE ONLY DELIVER TO CUSTOMERS WITHIN THE UK

All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents, or reference to our company. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. Whilst we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.

Damaged in Transit - Claim Time Limits

It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.

Shortage

It is the responsibility of you to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.

Incorrect Goods

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. We will not exchange or refund for any suspected used garments. It will be your responsibility to notify us of any problems.

Non Deliveries

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date.
We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated timescales. Except when extenuating circumstances have prevented the notification within the stated timescale.

Delivery Schedule

We carry considerable stock of most merchandise and subject to availability we seek to despatch all orders within 72 hours by Royal Mail for delivery within 3-4 days.

Back Orders

In the event that a product is currently out of stock, you will be notified as soon as possible, and we would expect to get your goods to you within a few days or up to 28 days. We do try to alert you of all out of stock items within our site, but at times their maybe an overlap. This is a rare occurrence, but should be mentioned to avoid any disappointment when ordering.

Tax Charges

For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, ONLY PayPal take your credit card numbers. They are not held on our website.

Guarantee

We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact. All of our products come with a 7 day no quibble guarantee.

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