Returns Policy

We want you to be happy and satisfied when you buy your products from LoveLace Lingerie which is why we offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund!

We have a seven (7) day return policy - which means that we must receive your returned item within seven (7) days of the order/shipping date.

Items Returned Under The Seven (7) Day Returns Guarantee :

Where you are withdrawing from your purchase up to seven (7) days after delivery, and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.

If you are dissatisfied with the products you have ordered (example: product does not fit), we will exchange the purchased products for a different size or style or credit your account with us to be used toward your next purchase. If an exchange is not available i.e. not currently in stock, we will issue you a refund for the products you purchased (shipping charges are not refundable.)

Product Condition :

Return the item to us in new condition - unworn, unwashed, original condition, undamaged and without stains or perfume, in the original packaging and with all labels and tags attached and intact so that it is received in our office within seven (7) days of the invoice date.

Please ensure that you also include an explanation/reason detailing the reason for return.

Use the enclosed exchange form provided with the product - just fill it out and send it all back to us. It is very important to fill out the exchange form - without it we won't be able to process your exchange quickly.

Return Shipping :

We recommend that you insure the package and keep the receipt just to be sure that it gets to us in the condition that you sent it. We will not responsible for lost or stolen items whilst in transit to us.

The address to send your package to is :

Address	LoveLace Lingerie  Chapel Ash House,  6 Compton Road,  Chapel Ash,  Wolverhampton,  West Midlands,  WV3 9PH  United Kingdom
Customer Service	07748 72 12 05
Office Hours	Monday - Friday - 09:00 - 16:00hrs UK (GMT)
Returns Queries	Any problems contact the support team

Cleaning & Maintenance :

Important : Please read and follow the cleaning instructions on the garment's tag. Once the tag is removed or an item is washed, you may not return it.  Improper washing and or drying (for example machine washing garments that should be hand washed only) may seriously damage your new clothing.

Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.

Please also note that returns on Body Stockings, Stockings & Tights are excluded from our general returns policy for hygiene reasons. These conditions do not affect your statutory rights.

All return items shipped via our free of charge carriage, will be subject to a £2.90 handling charge.

ALL RETURNS MUST BE NOTIFIED TO US BY EMAIL WITHIN 7 DAYS OF DELIVERY

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